Customer Care Executive - Operational Support and Coordination

1. Customer Support:

• Respond to customer inquiries via phone email and chat promptly and accurately.
• Provide detailed information about training programs examination schedules and certification processes.
• Address and resolve customer complaints escalating issues when necessary.

1. Operational Coordination:

• Schedule and coordinate training sessions and examinations ensuring all logistical arrangements are in place.
• Prepare and distribute training materials and examination resources.
• Maintain accurate records of training attendance examination results and assessor validations.

1. Assessment and Validation:

• Collect organize and analyze trainee feedback and examination data.
• Assist in validating assessors by verifying credentials and monitoring performance.
• Prepare reports on training effectiveness participant performance and assessor evaluations.

1. Documentation:

• Perform data entry filing and document management tasks.
• Ensure all documentation related to training programs examinations and assessor validations is accurate and uptodate.
• Maintain an organized system for storing and retrieving documents.

1. Monitoring Examinations:

• Oversee the administration of examinations ensuring compliance with guidelines and protocols.
• Monitor examinations to prevent irregularities and address issues that arise.

• Bachelor s degree in Business Administration Education or a related field.
• Experience in customer service or operational support preferably in an educational or training environment.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
• Ability to work independently and as part of a team.
• Detailoriented with a commitment to accuracy and quality.

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