Customer Success Executives- Hyderabad -Off Role

About Moove

Moove is on a mission to make the world more productive and successful by redefining

access to auto finance and vehicle ownership. Our starting point is a technologyenabled

lending model to radically transform the availability of auto finance and vehicles for

ondemand mobility marketplaces. By doing so Moove is creating sustainable jobs for

entrepreneurs in the mobility sector.

About the Role

As a Customer Success Executive at Moove you will play a key role in ensuring our clients

satisfaction and success. Your responsibilities will include building strong relationships

with customers understanding their needs and proactively addressing any issues or

concerns. You will work closely with crossfunctional teams to deliver solutions provide

product insights and contribute to the overall growth of client accounts. This role offers an

exciting opportunity to foster client engagement promote retention and contribute to

the continuous improvement of Mooves products and services.

What youll be doing

Monitoring drivers performance.

Conducting daily checkin on drivers pulse.

Supporting drivers.

Solving drivers issues while drivers are in transit.

Receiving inbound calls from drivers.

Making outbound calls to drivers.

Conducting driver survey.

Compiling data from drivers survey

Accountability of all Moove vehicles

Ensuring that drivers obey rules and regulations as laid down by the company.

Ensuring that drivers get the right information from the company.

What you will need for this position

Degree in any discipline.

1year experience in customer care/support roles.

Experience in the transportation industry is an added advantage.

Proficient in the use of Microsoft Suites (Excel).

Ability to manage people.

The candidate must possess an eye for details.

Key Metrics

Daily retention targets as % of return walkins

Weekly churn targets

Daily Ticket resolutions for DPs basis physical and remote interactions

Daily Driver performance basis supply hour and trip targets of the city

Daily helping DPs increase earnings if SH is at optimal level monitored via week on

week DP earnings

Overall DP portfolio monitoring basis allocated count of DPs