Customer Service Representative

As a Senior Customer Service Representative you'll have the perfect opportunity to highlight the talent and experience you’ve gained to make a tangible impact to our customers our team and our business. You’ll get the chance to really flex your skills.

This role will suit you if you’re a confident and enthusiastic individual naturally able to effectively prioritise daily workloads and enjoys building positive relationships with key partners. Someone who is adaptable and dynamic along with being able to work in a challenging environment.

Responsibilities:

• Balancing priorities between emails telephone calls and taking escalated calls from contact centre colleagues.
• Proactive in your approach to personal development and learning.
• Be a problem solver someone who can think outside of the box and have an excellent attention to detail.
• Effectively coach and support colleagues to enhance performance and deliver the right outcome to customers.
• Communicate with customers over phone email and chat.
• Accurate and efficient handling and entering customer quotes and orders via phone fax & email.
• Meet Performance Standards set by Management.
• Answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.

Qualifications:

• Experience of complaint handling preferably with financial services experience.
• Enhance performance and deliver the right outcome to customers on possible complaints.
• An eye for detail and the ability to think creatively.
• Able to multitask respond to change and prioritise.
• Able to work independently and collaboratively within a small team.
• Excellent written and verbal communication skills.

Requirements:

• 1 years of customer service experience required.
• High school diploma or equivalent.
• US Driver’s License.
• Strong problemsolving skills and attention to detail.
• Good level of computer literacy including Microsoft Office packages.
• Ability to work independently and adapt to different working environments.

What we offer:

• Competitive salary overtime paid at premium pay rates.
• 25 days paid holidays plus Bank Holidays
• Career development through various career ladders programs.
• Pension.
• Life insurance.

About Property Monkey:
We provide the highest level of heating and cooling service. Our team comprises highly qualified professionals who have been in the industry for not less than 6 years. We have gained extensive experience while solving the most complex technical and organizational tasks which allows us to provide our clients with the best service.