IT Helpdesk Analyst

Were seeking a skilled IT Helpdesk Analyst to provide firstline technical support to our organization. The ideal candidate will troubleshoot and resolve IT issues efficiently ensuring minimal disruption to business operations. This is a fulltime position and onsite splitting time between our offices in Amsterdam and Haarlem.

Tasks

• Respond to and resolve user tickets and phone calls
• Diagnose and troubleshoot software hardware and network issues
• Provide support for Windows operating systems and Office 365 applications
• Perform basic Active Directory user management tasks
• Assist with basic network and VoIP phone system issues
• Install and configure Windows operating systems on workstations and laptops
• Install update and troubleshoot software applications
• Document all support interactions and solutions
• Escalate complex issues to appropriate IT teams

Requirements

Required Qualifications

• Proficiency in Windows 11 and 10 operating systems
• Experience with Office 365 suite
• Basic knowledge of Active Directory user management
• Fundamental understanding of networking concepts
• Basic knowledge of VoIP systems particularly Cisco phones
• Experience in Windows operating system installation and configuration
• Familiarity with software installation deployment and troubleshooting
• Strong problemsolving and communication skills
• Customer serviceoriented mindset
• Ability to work in a fastpaced environment

Preferred Qualifications

• Relevant IT certifications (e.g. CompTIA A Microsoft certifications)
• Experience with ticketing systems
• Knowledge of IT security best practices
• Familiarity with automated software deployment tools