Call Center Representative

Job Title: Call Center Representative

Location: Saint Louis MO

Department: Customer Service

Reports To: Call Center Manager

Job Summary:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Key Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs clarify information research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep detailed records of customer interactions process customer accounts and file documents.
• Follow communication procedures guidelines and policies.
• Go the extra mile to engage customers.

Requirements:

• Track record of overachieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multitask set priorities and manage time effectively.
• High school diploma.