Asst Manager - Quality - Call Center Jobs in Belhem India Pvt Ltd in Bangalore Rural - India

Asst Manager - Quality - Call Center

Belhem India Pvt Ltd

Posted on : 16-07-2024

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1 Vacancy

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Jobs by Experience

3-5years

Job Location

Bangalore Rural - India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 16-07-2024

Job Description

Position is an Inhouse Customer Support Center of a Product Based Company

Experience in managing a team of quality analysts and overseeing operations

Strong leadership and interpersonal skills

Excellent verbal and written communication skills

Attention to detail and ability to analyze data

Monitor Quality of calls and emails between customers and agents

Identify Training Needs

Provide constructive feedback and training

Designing effective rubrics for excellent customer service

Maintaining Quality Dashboards

Requirements

Proficiency in MS Office and customer service software

Prior experience in Quality Audits of a Call Center Calls & Emails

Must have experience in Inhouse Call Center / Customer Service Center of a company and not from a consulting BPO / Call Center

Client success experience Excellent communication skills Quality Audit Experience

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Belhem India Pvt Ltd

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Asst Manager - Quality - Call Center

Belhem India Pvt Ltd

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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