Product Support Engineer

Roles and responsibilities :
As a product Support Engineer you will act as software detectives providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the systems and resolving any technical glitches that may arise Working with production issues and resource should be willing to support EST and GMT hours

Skills Required :
Production Support experience
Working knowledge of Python
Google Cloud Exp /trained
Root cause analysis
Working knowledge of LLM Applications
Monitoring & Logs
2 years relevant experience of above
Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow development. - Good To Have Skills: Experience with ITIL processes and ServiceNow certifications. - Solid understanding of ServiceNow platform architecture and development best practices. - Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Strong problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow development. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions.