Associate Manager - Facilities

• SLA
  
• HSE
  
• 
  
• 
  
• 
  

• 
  
• NGO
  
• 
  
• 
  
• 
  

• 
  
• SLA
  
• 
  
• 
  
• 
  

• HSE
  
• 
  
• HSE
  

• 
  
• SLA
  
• 
  
• 
  

• / /
  
• 
  
• 
  
• 
  
• 
  
• 
  
• SLA
  

• 24 365
  

• Manage core services incountry and in assigned countries implement maintain and develop support services to customers (facilities/transportation/hospitality/general engineering services/voice communications with approved local service providers) participate in crossfunctional organizational level initiatives including business continuity management systems establish health safety and environmental management initiatives in accordance with internal policies and service level agreements (SLAs) and in compliance with applicable laws and regulations
  

• Coordinate all facility activities and assign tasks to team members to deliver facility services as per defined policies and local regulations and meet customer needs as per SLA
  
• Responsible for implementing Business Continuity Management System and HSE as per local regulations and internal company policies
  
• Support all activities applicable in the region such as event management and visitor management
  
• Handling service escalations
  
• Respond to medical emergencies as per local regulations
  

• Maintain professional relationships with all external stakeholders and interested parties with whom the division needs to work
  
• Such stakeholders include government officials civil servants regulators ministry officials members of industry associations NGOs activists and society at large
  
• Build strong working relationships with vendors who provide services to the company
  
• Act ethically and respect the company values at all times
  
• Establish and maintain professional relationships with key stakeholders to achieve the divisions goals
  

• Interview recruit and place contract employees in assigned work areas. Conduct or arrange training for facility contracting personnel to develop team capabilities
  

• Monitor and manage all operations within the operational area
  
• Accountable for the delivery of facility services to customers and ensure that such services are delivered within the established SLAs
  
• Review systems and processes and ensure compliance
  
• Participate in monthly management review meetings and project review meetings
  
• Review dashboards and identify cost control and resource conservation areas to support the delivery of facility core services while improving operational efficiency
  

• Ensure implementation of HSE initiatives regularly review systems and ensure achievement of objectives and targets
  
• Monitor progress of management plans and plan regular training for contracting personnel
  
• Implement internal and external audit results monitor dashboards work with safety committees etc. to manage initiatives and continuously improve HSE management systems
  

• Implement systems and processes for each site
  
• Be part of the Japan and regional BCM team and help manage all business continuity management systemrelated activities including mock drills evacuation drills internal and external audits and all review meetings
  
• Coordinate the team to manage all incidents through to recovery
  
• Work with other teams to build awareness in Japan and regionally to strengthen the BCM system and provide training to all employees including contract employees
  

• Provide a high level of service to all internal and external customers
  
• Ensure compliance with SLAs in all aspects of service
  
• Ensure that customer expectations are met and exceeded always
  
• Understand customer needs and proactively implement systems processes and measures to maintain customer satisfaction
  

• Implement and review the service standards provided in all hospitality service areas
  
• Provide training to employees and ensure that new corporate initiatives are implemented quickly and seamlessly
  

• Responsible for daytoday operations and utilizing an offshore based support desk to enable all aspects of value engineering/purchase requisitions/purchase orders and settlements
  
• Coordinate and provide services to vendors and service providers
  
• Responsible for timely submission of reports to all government agencies and compliance with regulatory and legal requirements that may apply in consultation with local legal team
  
• Participate in audits and resolve findings
  
• Ensure new asset inventories and annual verification of inventories
  
• Prepare and submit reports on Administrative Desk performance evaluation to Manager
  
• Provide services in line with SLAs to meet customer expectations
  

• Establish appropriate technical services and backups for critical systems ensure maintenance and upkeep of equipment track annual maintenance contract schedules ensure compliance with approved designs and plans Prepare estimates for work completed review and approve invoices based on contractor work in accordance with estimates and plans review the quality timeliness and cost of all work including new construction and repair and maintenance of existing infrastructure coordinate maintenance related work install voice communication network in new facilities regularly inspect power systems define and ensure preventive maintenance schedules oversee and monitor the status and reporting of all critical equipment ensure 24/7 support and inventory planning in consultation with approved service partners to provide engineering services for the effective functioning of Japan and the region
  

• Review and maintain documentation participate in internal and external audits support the introduction of technology and new systems and processes analyze employee surveys and customer feedback continuously improve services and processes propose and implement costeffective measures in facility operations to enhance the nature and quality of services provided
  

Requirements

• HSE
  
• 
  
• 
  

• Knowledge: Facility knowledge (hospitality management HSE)
  
• Skills: Human resource management customer service communication interpersonal relations negotiation management analytical and networking skills. Japanese (native) English (fluent)
  
• Requirements: Ability to travel to other facilities in the area
  

• SLA
  
• HSE
  
• 
  
• 
  
• 
  

• 
  
• NGO
  
• 
  
• 
  
• 
  

• 
  
• SLA
  
• 
  
• 
  
• 
  

• HSE
  
• 
  
• HSE
  

• 
  
• SLA
  
• 
  
• 
  

• / /
  
• 
  
• 
  
• 
  
• 
  
• 
  
• SLA
  

• 24 365
  

• Manage core services in-country and in assigned countries, implement, maintain and develop support services to customers (facilities/transportation/hospitality/general engineering services/voice communications with approved local service providers), participate in cross-functional organizational level initiatives including business continuity management systems, establish health, safety and environmental management initiatives in accordance with internal policies and service level agreements (SLAs) and in compliance with applicable laws and regulations
  

• Coordinate all facility activities and assign tasks to team members to deliver facility services as per defined policies and local regulations and meet customer needs as per SLA
  
• Responsible for implementing Business Continuity Management System and HSE as per local regulations and internal company policies
  
• Support all activities applicable in the region such as event management and visitor management
  
• Handling service escalations
  
• Respond to medical emergencies as per local regulations
  

• Maintain professional relationships with all external stakeholders and interested parties with whom the division needs to work
  
• Such stakeholders include government officials, civil servants, regulators, ministry officials, members of industry associations, NGOs, activists and society at large
  
• Build strong working relationships with vendors who provide services to the company
  
• Act ethically and respect the company values at all times
  
• Establish and maintain professional relationships with key stakeholders to achieve the division's goals
  

• Interview, recruit and place contract employees in assigned work areas. Conduct or arrange training for facility contracting personnel to develop team capabilities
  

• Monitor and manage all operations within the operational area
  
• Accountable for the delivery of facility services to customers and ensure that such services are delivered within the established SLAs
  
• Review systems and processes and ensure compliance
  
• Participate in monthly management review meetings and project review meetings
  
• Review dashboards and identify cost control and resource conservation areas to support the delivery of facility core services while improving operational efficiency
  

• Ensure implementation of HSE initiatives, regularly review systems and ensure achievement of objectives and targets
  
• Monitor progress of management plans and plan regular training for contracting personnel
  
• Implement internal and external audit results, monitor dashboards, work with safety committees etc. to manage initiatives and continuously improve HSE management systems
  

• Implement systems and processes for each site
  
• Be part of the Japan and regional BCM team and help manage all business continuity management system-related activities, including mock drills, evacuation drills, internal and external audits, and all review meetings
  
• Coordinate the team to manage all incidents through to recovery
  
• Work with other teams to build awareness in Japan and regionally to strengthen the BCM system, and provide training to all employees, including contract employees
  

• Provide a high level of service to all internal and external customers
  
• Ensure compliance with SLAs in all aspects of service
  
• Ensure that customer expectations are met and exceeded always
  
• Understand customer needs and proactively implement systems, processes and measures to maintain customer satisfaction
  

• Implement and review the service standards provided in all hospitality service areas
  
• Provide training to employees and ensure that new corporate initiatives are implemented quickly and seamlessly
  

• Responsible for day-to-day operations and utilizing an offshore based support desk to enable all aspects of value engineering/purchase requisitions/purchase orders and settlements
  
• Coordinate and provide services to vendors and service providers
  
• Responsible for timely submission of reports to all government agencies and compliance with regulatory and legal requirements that may apply, in consultation with local legal team
  
• Participate in audits and resolve findings
  
• Ensure new asset inventories and annual verification of inventories
  
• Prepare and submit reports on Administrative Desk performance evaluation to Manager
  
• Provide services in line with SLAs to meet customer expectations
  

• Establish appropriate technical services and back-ups for critical systems, ensure maintenance and upkeep of equipment, track annual maintenance contract schedules, ensure compliance with approved designs and plans Prepare estimates for work completed, review and approve invoices based on contractor work in accordance with estimates and plans, review the quality, timeliness and cost of all work including new construction and repair and maintenance of existing infrastructure, coordinate maintenance related work, install voice communication network in new facilities, regularly inspect power systems, define and ensure preventive maintenance schedules, oversee and monitor the status and reporting of all critical equipment, ensure 24/7 support and inventory planning in consultation with approved service partners to provide engineering services for the effective functioning of Japan and the region
  

• Review and maintain documentation, participate in internal and external audits, support the introduction of technology and new systems and processes, analyze employee surveys and customer feedback, continuously improve services and processes, propose and implement cost-effective measures in facility operations to enhance the nature and quality of services provided
  

Requirements

• HSE
  
• 
  
• 
  

• Knowledge: Facility knowledge (hospitality, management, HSE)
  
• Skills: Human resource management, customer service, communication, interpersonal relations, negotiation, management, analytical and networking skills. Japanese (native), English (fluent)
  
• Requirements: Ability to travel to other facilities in the area