Customer Service

About Us

The Client is a leading wellness brand committed to empowering busy mums through innovative fitness programs and personalized nutrition solutions. Their mission is to redefine fitness by offering accessible effective and sustainable solutions that fit seamlessly into busy lifestyles.

Their Story

Founded with a passion for transforming lives Transform has grown from a local fitness hub to a global brand known for its dynamic workout programs intuitive nutrition plans and supportive community. Were dedicated to helping busy mum achieve lasting health and fitness goals through education support and continuous innovation.

Products and Services

Their flagship offerings include personalized training programs community challenges and expert coaching all designed to inspire and empower busy mums to reach their full potential. Backed by scientific research and a commitment to excellence Transform remains a trusted partner on your journey to wellness.

Join our growing team as a dedicated and enthusiastic Customer Service Representative!

We re looking for someone who loves a customerfirst approach and is interested in health wellness or fitness.

If you enjoy making peoples day better thrive on keeping things organized and have a passion for promoting a

healthy lifestyle this role is perfect for you. If youre ready to elevate your customer service skills in the exciting

world of ecommerce we want to hear from you.

• Handle incoming customer inquiries email and chat providing accurate and timely responses
  
• Resolve customer issues refunds and complaints ensuring a positive resolution and maintaining customer
  
• Provide product information and assist customers with making informed purchasing decisions
  
• Maintain accurate records of customer interactions including inquiries complaints and resolutions in our customer platforms.
  
• Respond to customer inquiries on social media channels (these will be handled both within our help desk software Gorgias.
  

Requirements

• Respond to customer inquiries on social media channels (these will be handled both within our help desk software Gorgias.
  
• Team player: Collaborate with internal teams to address customer concerns and improve service quality.
  
• Assist in developing and maintaining customer service procedures and policies.
  
• Proactive in identifying priority issues providing feedback from customers to our internal team.
  
• Engage with and manage our online community to foster a positive and supportive environment.
  

Job Qualifications:

• At least 3 years of experience in a customer service role preferably within an Australian context
  
• Proficiency in CRM / software customer help desk software such as Zendesk Salesforce HubSpot Gorgias Salesforce.
  
• Experience with ecommerce platforms Shopify and Magento is preferable
  
• Strong problemsolving skills and the ability to handle difficult situations with patience and professionalism.
  
• Excellent verbal and written communication skills.
  
• Strong organizational skills with the ability to manage multiple tasks and priorities.
  
• Ability to work independently and as part of a team.
  
• Flexibility to adapt to changing business needs and priorities
  

Additional Job Details:

Setup and Location: Work from Home Setup

Work Schedule: 9:00 AM 6:00 PM AU Eastern Time 7:00 AM 4:00 PM PH time

Employment Type: Full Time

All interviews and other hiring requirements are done virtually or through video calls or emails.

Join our growing team as a dedicated and enthusiastic Customer Service Representative! We re looking for someone who loves a customer-first approach and is interested in health, wellness, or fitness. If you enjoy making people's day better, thrive on keeping things organized, and have a passion for promoting a healthy lifestyle, this role is perfect for you. If you're ready to elevate your customer service skills in the exciting world of e-commerce, we want to hear from you. Handle incoming customer inquiries, email, and chat, providing accurate and timely responses Resolve customer issues, refunds, and complaints, ensuring a positive resolution and maintaining customer Provide product information and assist customers with making informed purchasing decisions, Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer platforms. Respond to customer inquiries on social media channels (these will be handled both within our help desk software Gorgias. Requirements Respond to customer inquiries on social media channels (these will be handled both within our help desk software Gorgias. Team player: Collaborate with internal teams to address customer concerns and improve service quality. Assist in developing and maintaining customer service procedures and policies. Proactive in identifying priority issues providing feedback from customers to our internal team. Engage with and manage our online community to foster a positive and supportive environment. Job Qualifications At least 3+ years of experience in a customer service role, preferably within an Australian context Proficiency in CRM / software customer help desk software such as Zendesk, Salesforce, HubSpot, Gorgias, Salesforce. Experience with e-commerce platforms Shopify, and Magento is preferable Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple tasks and priorities. Ability to work independently and as part of a team. Flexibility to adapt to changing business needs and priorities Additional Job Details: Set-up and Location: Work from Home Set-up Work Schedule: 9:00 AM - 6:00 PM AU Eastern Time | 7:00 AM - 4:00 PM PH time Employment Type: Full Time All interviews and other hiring requirements are done virtually or through video calls or emails.