IN-DCS-Program Coordinator

The duties include updating custodial parents and noncustodial parent information in ISETS. This may include updating the noncustodial employer and addresses information in the database.

Each State is required to have a Parent Locate unit to locate absent parents so paternity and child support orders can be established and enforced. This involves working with the local child support offices and other state and federal agencies. The unit assists with working reports so undistributed child support collections are timely distributed. Also the unit assists with working other reports to enhance the data of the system so collection processes are able to work appropriately for the collection of unpaid support.

This contributes to the organizational goals and objectives by asisting in the provision of excellence in child support enforcement by helping to ensure children receive financial support from their parents.

The purpose of this position is also to contribute to the agency goal of increasing collections on delinquent child support cases via the BMV lien process. This position is to provide courteous and timely customer service to noncustodial parents (NCPs) and companies such as the Bureau of Motor Vehicles insurance agencies vehicle dealerships and county child support offices. CSB receives and stores titles in which liens have been placed in the effort to receive payment on cases in delinquent status.

The duties include updating custodial parents and noncustodial parent information in ISETS. This may include updating the noncustodial employer and addresses information in the database. The employee is expected to utilize all available resources such as: Panoptic Justice Xchange Bureau Motor Vehicle Accurint Federal Case Registry and Federal Parent Locate Service Portal.

Locate requests are received from IVD Prosceutor staff out ofstate child support offices as well as Child Support Bureau staffs. All locate functions are used to establish and enforce child support orders.

Research the various error reports to correct ISETS information. These reports display possible participant Social Security Number and Date of Birth errors in ISETS and research is completed to correct invalid information as needed.

Conduct locate searches for undistributed collecitons that are due to custodial parents and/noncustodial parents. These include Stale dated warrants return warrants and child support warrants.

Research the weekly WEAAD4NA (Vehicle Lien Release) report. Report is researched to identify the location of the correct title for the individual identified on the report. Retrieve titles from cabinets generate Title Release Letters input SENT date of titles released into ISETS. Update the system with NCPs address information as needed.

Answer telephone inquiries and return phone calls from NCPs county workers automobile dealerships insurance companies etc. Calls are handled knowledgeably and courteously.

Work incoming mail appropriately and timely. Mail includes incoming titles mechanic lien notices and miscellaneous items.

Respond to emails located in the INCEUBMVLIENS mailbox.

Provide customer service to lobby visitors immediately as needed.

Receive titles from BMV update the Received Date in ISETS and file titles in storage cabinet.


Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceHigh school diploma or GEDRequired0Prior experience in a customer service role.Required1YearsComputer literate with prior data entry experience.Required1YearsPrior experience maintaining personal and confidential information.Required1YearsGood organizational skills and detail orientedRequired0Ability to perform well in a fast paced/high volume work environmentRequired0Excellent verbal and written skillsRequired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidates email address.Question3Please list the city and state where candidate currently resides.Question4Candidate must be paid BETWEEN NA and NA if selected for engagement. The provider markup for this position is 22%. Do you accept this requirementQuestion5Flexible start times are 7:00am 8:30am to end times 3:30pm 5:00pm 7.5 work day with a 1/2 hour lunch. Do you accept this requirementQuestion6Hybrid work schedule. MondayWednesday working onsite Thursday and Friday working remote from home. Do you accept this requirementQuestion7Employee must work independently with minimal supervision. Do you accept this requirementQuestion8This position may require the ability to stand stationary and/or bending over a filing cabinet for a long period of time. Do you accept this requirement