Professional Services Manager
Posted on :
15-07-2024
Employer Active
1 Vacancy
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Job Description
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
- Identifies resources needed and assigns individual responsibilities.
- Manages day-to-day operational aspects of a program and scope.
- Reviews deliverables prepared by team before passing to client.
- Effectively applies methodology and enforces project standards.
- Prepares for engagement reviews and quality assurance procedures.
- Minimizes exposure and risk on project.
- Ensures project documents are complete, current, and stored appropriately.
- Tracks and reports team hours and expenses on a weekly basis.
- Manages project budget.
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
- Follows up with clients, when necessary, regarding unpaid invoices.
- Analyzes project profitability, revenue, margins, bill rates and utilization.
- Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
- Understands pricing model and billing procedures.
- Accurately forecasts revenue, profitability, margins, bill rates and utilization.
- Assures project legal documents are completed and signed.
- Identifies business development and "add-on" sales opportunities as they relate to a specific project.
- Facilitates team and client meetings effectively.
- Holds regular status meetings with project team.
- Keeps project team well informed of changes within the organization and general corporate news.
- Effectively communicates relevant project information to superiors.
- Delivers engaging, informative, well-organized presentations.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
- Possesses general understanding in the areas of application programming, database and system design.
- Maintains awareness of new and emerging technologies and the potential application on client engagement
Employment Type
Full Time
Department / Functional Area
Key Skills
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