Sales Customer Success Coordinator
Posted on :
15-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-07-2024
Job Description
About the Client:
Ased in Wilsonville Oregon they are a team of surgeons scientists engineers and researchers. Together they are chasing the safest helmet technology.
Job Summary:
As an integral part of our sales team you will oversee sales and customer service activity for our distributor network by fielding customer questions and resolving issues in ways that produce satisfied returning customers who will share their experiences with colleagues and future customers. You answer questions via email and over the phone process incoming orders and RFQ s from our reseller partners and facilitate returns/exchanges. You are exceptionally detail oriented and verify the validity of orders and communicate with other teams customers and resellers about the orders as necessary.
Job Responsibilities:
Customer Experience:
- Foster a customercentric culture in keeping with our brand image. Resolve customer
- complaints and issues.
- Provides product features and benefit information to the consumer. Interacts with various
- departments on the consumer s behalf.
- Facilitate product returns or exchanges when necessary.
Customer Service:
- Primary phone support.
- Manage the sales inbox@ end to end and comanage the info@ inbox.
- Serve as the primary customer service contact within the distributor network.
- Communicate order confirmation and shipment tracking to distributors.
- Notify partners when Will Call orders are ready for pick up.
- Build quotes for custom orders.
- Work with the customization team to facilitate custom render requests artwork revisions and recommendations.
Order Management:
- Accurately and efficiently process purchase orders and communicate with purchasing agents sales reps and warehouse shipping team.
- Coordinate with sales regarding product availability order status shipping dates and potential delays.
- Promotes products to customers to ensure company growth.
- Process sample order requests assist with follow up as necessary.
Account Management:
- Manage assigned distributor relationships ensuring accurate and timely communication.
- Serve as the initial point of contact for new distributor inquiries.
- Assist infield rep training as requested by sales leadership.
Process Optimization:
- Collect and analyze customer/distributor feedback recognizing patterns and escalating issues when necessary.
- Collaborate with sales and marketing to highlight positive customer experiences.
- Develop and implement customer service routines and processes as the business evolves.
- Offer input related to process improvement ERP enhancements and best practices.
Requirements
- Minimum of 2 years of experience in customer service order management or a related field
- Experience in B2B retail sectors preferred
- Familiarity with HubSpot is a plus
- Proficient in basic computer applications including Google Apps
- Sales experience is advantageous but not mandatory
- Excellent verbal and written communication skills
- Strong customer service mentality with a positive attitude
- Naturally helpful with strong problemsolving and detailoriented qualities
- Strong ability to understand and absorb product specifications quickly
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be amenable to work from Monday to Friday 8:00 AM 5:00 PM EST or PST
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Managing Customer Focus: Promotes customer focus; establishes customer support standards; provides training in customer support delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Customer Support: Manages difficult or emotional customer situations; response promptly to customer needs; solicits customer feedback to improve support; response to requests for support and assistance; meets commitments. Safety and Security: Observes Company safety and security protocols; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Education/Experience: An Associate Degree and two years of experience, or an equivalent combination of education and experience. Language Ability: Read, analyze, and interpret scientific and technical journals, financial reports, and legal documents. Respond to inquiries or complaints from customers, agencies or members of the business community. Write speeches and articles for publication. Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and, volume. Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Microsoft Office Suite Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 7am - 4pm or 8am to 5 pm Pacific Time.
Employment Type
Full Time
Company Industry
Wholesale / Wholesale Import and Export / Wholesale Import and Export
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
