Sales Manager - CRM IT Sales

• Ensure that customers receive the correct products and services promptly and accurately.
  
• Act as the primary communication link between key customers and internal teams ensuring seamless information flow.
  
• Address and resolve customer issues and complaints promptly to maintain trust and satisfaction.
  
• Play a crucial role in generating new sales opportunities and converting them into longterm profitable relationships.
  
• Prepare and present regular reports on progress and forecasts to both internal and external stakeholders utilizing key account metrics.
  
• Monitor and evaluate the performance of the sales team providing feedback coaching and support as needed.
  
• Utilize Customer Relationship Management (CRM) systems to manage customer interactions track sales activities and analyze sales data.
  
• Proficiency in negotiation and closing deals.
  

Requirements

• Skill in identifying and comprehending customer experience issues.
  
• Skills such as ERPCRM Power BI Sales Funnel Management/Pipeline management cross selling upselling.
  
• Ability to understand customer requirements and compare various software.
  
• Strong Leadership and Account Management skills.
  
• Ability to drive the team with targets to achieve.
  
• Vision Towards Quality in solution.
  
• Excellent communication and Negotiation skills.