Sr Customer Service Executive

• Customer Support: Provide prompt courteous and knowledgeable assistance to customers via phone email live chat and inperson interactions. Address inquiries about products services and order status.
  
• Engagement Ring Guidance: Offer expert advice and guidance to customers selecting engagement rings and natural and/or lab diamonds including understanding their preferences explaining diamond and metal options and helping them make informed decisions.
  
• Custom Order Coordination: Assist customers with custom jewelry orders by understanding their design requirements collaborating with our design team and ensuring all details are accurately communicated and executed.
  
• Order Processing: Ensure accurate documentation and followup with customers throughout the order lifecycle.
  
• Product Knowledge: Maintain a thorough understanding of our product offerings including gemstones metals and design options. Stay updated on industry trends and company promotions.
  
• Issue Resolution: Handle customer complaints and concerns with empathy and professionalism. Strive to resolve issues to the customers satisfaction escalating complex cases to the appropriate department if necessary.
  
• Sales Support: Assist the sales team with administrative tasks such as preparing quotes generating invoices and tracking inventory levels.
  
• FollowUp: Conduct postpurchase followups to ensure customer satisfaction and gather feedback for continuous improvement.
  

Requirements

• 7 years in a jewelry industry/company as a Customer service Executive
  
• Should comfortable with Night shift as for US market
  
• Good understanding of Diamond jewellery as per Export (US) Market
  
• Good knowledge and experience as CRM
  
• Excellent communication skills
• Team Player
  
• Selfmotivated & go getter personality
  

Benefits

• Budget Up to 85k
  
• Location SEEPZ Andheri East Mumbai 400096
  
• Night shift