Professional Services Technician

Why join us

At Get Support we offer more than just a job; we provide a dynamic and enriching environment with a host of exceptional benefits. Here youll find tailored training and development opportunities to nurture your skills and a clear path for career progression. We pride ourselves on promoting from within our talented team ensuring your professional growth.

Get Support is the perfect partner for the UKs small and mediumsized businesses providing every aspect of computer hardware and software support and a great deal more.

Due to our continued growth we are recruiting for a customerfocused Professional Services Technician to join our team.

As a Professional Services Technician at Get Support you will play a crucial role to implement configure and optimizer technology solutions to our clients. Day to day youll work closely with our clients to ensure smooth operation of their IT systems ensuring operational Key Performance Indicators are met and contract obligations are fulfilled. This role requires a combination of technical expertise project management skills and strong communication abilities.

Job Summary

As a Professional Services Technician at Get Support you will play a crucial role in implementing configuring and optimising technology solutions for our clients. You will work closely with clients to ensure the smooth operation of their IT systems meeting operational Key Performance Indicators and fulfilling contract obligations. This role requires a combination of technical expertise project management skills and strong communication abilities.

Principle Accountabilities:

• Lead role in project delivery
• Work with our clients ensuring they are kept up to date pre/during/post project work
• Providing efficient and effective customer service to endusers and stakeholders.
• Prioritising and managing your workload to meet client SLAs.
• Coordinating with third parties to install configure and deploy software.
• Planning and coordinating the deployment and implementation of hardarehardware and software
• Configuration and Setting up and ddeploymenting of new users hardware and software.
• Adhering to company policies procedures and best practices.
• Documenting and updating records pertaining to supported networks and devices.

Skills Required

To excel in this role you should have proven experience in an IT support environment preferably within an MSP including deployment configuration and migration of technologies as well as administration and support. You should show strong customer service skills be organised and possess strong communication problemsolving and IT skills along with:

Technical Expertise:

• Proficiency in Microsoft 365 with handson experience in Azure Entra ID Intune and Exchange management.
• Indepth knowledge of Windows Server (2012/2016/2019/2022) including Active Directory and other server roles and feature.
• Advanced experience with Windows 10.
• Familiarity with Office Microsoft 365 licensing and administration.
• Strong understanding of TCP/IP networking and troubleshooting.
• Experience with virtualization technologies such as HyperV.

Skills and Abilities:

• Project Management
• Problem Solving and Troubleshooting
• Customer Service and Communication:
  • Excellent verbal and written communication skills to convey technical information clearly and concisely.
  • Ability to provide training and support to clients and team members.

Experience Required:

• Minimum 2 years of experience in a Managed Service Provider (MSP) environment or a similar role.

Additional Desirable Qualities:

• Project Experience:
  • Previous experience managing technical projects.
  • Handson experience with the deployment configuration and management of technical solutions.
• Certifications:
  • Industryrecognised certifications.
• Other:
  • A full UK driving license would be beneficial.

Location: Eynsham (officebased withsite visits as required)

Working Hours: Monday Friday 9am to 6pm

Salary: dependant on experience