A Real Estate firm is looking to hire an Experienced Customer Service Officer to lead their dynamic team. The ideal candidate should have a proven track record in managing a customer service team ensuring high levels of customer satisfaction and retention. This role requires strong leadership skills the ability to motivate a team and a passion for delivering exceptional customer service experiences.
Responsibilities:
- Manage and oversee the daily operations of the customer service department.
- Have expanded years in real estate or any related field
- Set and monitor team performance goals and objectives.
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and issues ensuring swift resolution.
- Conduct regular team meetings to motivate team members and share updates.
- Monitor customer service metrics such as response times issue resolution rates and customer satisfaction levels.
- Collaborate with other departments to ensure seamless customer interactions across all touch points.
- Hire train and mentor customer service representatives and supervisors.
- Conduct performance evaluations and provide constructive feedback to team members.
- Stay informed about industry trends and best practices in customer service management
Requirements
- A Bachelor s degree.
- Years of Experience: Minimum of 3 years in a similar position.
- Candidate Attributes: Candidates should be Smart Goodlooking Excellent communication skills Strong problemsolving abilities and a customerfocused mindset.
- Industry Preference: Experience in the Real Estate industry is preferred or a candidate willing to learn.
- Experience with CRM systems and customer service software
- Demonstrated ability to analyze data and utilize insights to improve processes.
- Commitment to continuous improvement and professional development.
Years of Experience: Minimum of 3 years in a similar position. Candidate Attributes: Candidates should be Smart, Good-looking, Excellent communication skills, Strong problem-solving abilities and a customer-focused mindset. Industry Preference: Experience in the Real Estate industry is preferred, or a candidate willing to learn. Experience with CRM systems and customer service software Demonstrated ability to analyze data and utilize insights to improve processes. Commitment to continuous improvement and professional development.