Experienced Customer service officer

• Manage and oversee the daily operations of the customer service department.
  
• Have expanded years in real estate or any related field
  
• Set and monitor team performance goals and objectives.
  
• Develop and implement customer service policies and procedures
  
• Handle escalated customer complaints and issues ensuring swift resolution.
  
• Conduct regular team meetings to motivate team members and share updates.
  
• Monitor customer service metrics such as response times issue resolution rates and customer satisfaction levels.
  
• Collaborate with other departments to ensure seamless customer interactions across all touch points.
  
• Hire train and mentor customer service representatives and supervisors.
  
• Conduct performance evaluations and provide constructive feedback to team members.
  
• Stay informed about industry trends and best practices in customer service management
  

Requirements

• A Bachelor s degree.
  
• Years of Experience: Minimum of 3 years in a similar position.
  
• Candidate Attributes: Candidates should be Smart Goodlooking Excellent communication skills Strong problemsolving abilities and a customerfocused mindset.
  
• Industry Preference: Experience in the Real Estate industry is preferred or a candidate willing to learn.
  
• Experience with CRM systems and customer service software
  
• Demonstrated ability to analyze data and utilize insights to improve processes.
  
• Commitment to continuous improvement and professional development.