Insurance Eligibility Specialist Code BIJHIES

• Responsible for verifications and accurate communications to customers and staff regarding insurance coverage
  
• Ensures benefits are accurate and considered as part of the customer communication
  
• Serves as a subject matter expert related to insurance and liaison between sales staff and customers to resolve any concerns and maintain a positive productive working relationship
  
• Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent customer relations and financial success for the customer and other various operations functions
  
• Achieves and maintains key performance indicators by effectively managing daily eligibility workload and planning and other various operation functions
  
• Manages and assists designated sales/support team members with appropriate support regarding insurance processes
  
• All other duties as required
  

Requirements

• 12 years of medical or dental insurance experience
  
• Knowledge of federal and state regulations
  
• Accuracy and Organization are a must
  
• Strong capability with MS Office (Excel PowerPoint Word and Outlook)
  
• Understanding of ticketing systems and support channels including voice email chat text and messenger required.
  
• Familiarity with Five9 and Salesforce get bonus points.
  
• Exceptional communication and interpersonal skills and dedication to putting the team first
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work from 10PM 7AM Manila time
  
• Must be amenable to reporting to our Makati and BGC office as required
  

Benefits