Customer Service Representative

Shape Global Finance: Leave Your Mark in Financial Technology!

Introducing our client a pioneering shortterm loan lender based in Canada that transcends traditional lending practices. Operating seamlessly across diverse provinces they go beyond mere financial transactions; they are committed to empowering individuals to take control of their cash flow effectively. More than lenders our client is a partner in realizing dreams and fostering financial security. Offering loans of up to $1500 with flexible repayment terms the company establishes itself as a crucial support system for individuals navigating the complexities of lifes financial demands.

Join our clients esteemed company and become a part of a community that values financial wellbeing. They hold licenses from the Financial Consumer Agency of Canada (FCAC) and are esteemed members of the Canadian Consumer Finance Association (CCFA). By aligning with their mission youll be a key player in fostering financial stability among Canadians. Youll have the privilege of contributing to their legacy of transparent lending practices offering lower interest rates faster approvals and a true commitment to empowering lives.

Our client is seeking a Customer Service Representative proficient in inbound email SMS and handling customer calls with experience in analytics and computer skills. The selected candidate will embody the values of teamwork and excellent customer support demonstrating passion drive and eagerness to learn. They will join a team that embraces challenges and excels in a fastpaced environment.

• Provide impeccable support to customers via live chat email text messages and phone calls.
  
• Conduct indepth research to ensure customer followups identify customers needs and assign priority.
  
• Answer questions about the application process and application status.
  
• Provide technical assistance and problemsolving for mobile apps and websites.
  
• Address and resolve complex problems and customer complaints.
  
• Perform other related duties and assignments as required by the supervisor or manager.
  
• Follow established procedures and standards.
  
• Achieve the position s performance objectives and expectations.
  
• Post payments to customer accounts.
  
• Process balance adjustments on customer accounts.
  

Requirements

Harness Your Skills: Essentials for Success

Requirements:

• Excellent phone and communication skills.
  
• Good employment record
  
• No employment gaps
  

Experience:

• Previous experience in a call center is required.
  
• Previous experience working from home is required.
  
• Should have a minimum of 3 years of experience in Customer Service under USbased accounts.
  
• Good analytical problemsolving and negotiating skills.
  
• Excellent English verbal and written communication skills knowledge of a second language is an asset.
  
• Ability to work with CRM and call center systems.
  
• Impeccable judgment and acute attention to detail.
  
• Customer service skills and interpersonal skills.
  
• Ability for multitasking in a highpaced environment.
  
• Ability to work independently and efficiently.
  
• It is mandatory to have a conducive secure and private home office that is free from background noise.
  
• Previous experience working from home is required with an excellent attendance record.
  

Benefits

Enrich Your Lifestyle: Dive into Benefits

• HMO coverage upon regularization
  
• Competitive salary package
  
• Permanent WFH arrangement
  
• Team culture
  
• Prime office locations with free gym access
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Direct exposure to international clients and cuttingedge technologies
  
• Standard government and Emapta benefits
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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