AssociateSr Associate - Investor Services

Key Accountabilities and main responsibilities

Key Accountabilities and main responsibilities

This role offers the opportunity for the successful candidate to join a dynamic team and to develop their knowledge and skills base to enjoy a career in Investor Services in the Funds industry.

• Receive and process investor transaction documents in accordance with fund documentation requirements such as subscriptions redemptions switches and transfers
• Maintain capital activity tracking report and distribute report to the client(s) on a periodic basis
• Ensure accurate and timely system output and delivery of client / investor reporting
• Complete and maintain AML requirements for all investor transactions
• Provide money movement notification to the client(s) and prepare wire instructions for money movement for fund investor activity
• Serve as daily client operational contact for investor servicing and maintain good relationship with clients.
• Query problem and error resolution on a timely basis
• Develop knowledge of performance calculations (equalization and series of shares)
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units
• Strictly adhere to established departmental procedures and controls
• Work on Projects / Adhoc tasks as required
• Demonstrate team player qualities within Investor Services
• Contact investors for whom there are outstanding AML / Tax requirements

Education and Experience:

• A Bachelors or Masters Degree in Business Or Finance Or Banking related discipline from a reputed College/University.
• Good working knowledge of Microsoft Office.
• 13 years experience in Fund industry.

Soft skills and abilities:

• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills both written and verbal
• Excellent attention to detail
• Prioritisation and time management skills demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic showing willingness to assist peers and take on additional tasks
• Able to maintain a high degree of accuracy and attention to detail
• Actively seeks out selfimprovement professional development opportunities and feedback
• Ability to work to tight deadlines and follow process
• Basic understanding of relevant industry knowledge and commercial impacts
• Takes ownership of role responsibilities and impact on the wider team
• Willingness to work in Rotational Shift

Governance & Risk

• Complete mandatory training by the required due date and participate in training relating to changes in procedures company policy values cross skilling and updates to tools and systems used by the business
• Provide superior service ensuring service and quality standards are met and minimise rework

AML,governance & risk,fund documentation,capital activity