Customer Care Center Coordinator - Voice Process

• Handle loan related customer inquiries over the loan servicing toll free telephone number for preforeclosure to delinquent accounts.
  
• Appropriately follows up with customers when commitments for payment are not met
  
• Logs all borrower contacts into the loan servicing system
  
• Offer long term resolutions to customers to resolve delinquency
  
• Proficient use of an auto dialing system to maximize effectiveness and increase contact ratios
  
• Required to make the prescribed number of contacts during the daily work schedule
  
• Familiar with the customer relations functions and the services offered
  
• Perform miscellaneous jobrelated duties as assigned by the department manager
  

Requirements

• This position requires strong customer service skills
  
• Must be fluent in English
  
• Overall knowledge and experience in mortgage loan servicing desirable but not required
  
• Graduate degree is preferred
  
• Undergraduates must have at least 6 months call center experience
  

• Must be willing to work in US timings