USA - Technical Consultant II

Job Title: USA Technical Consultant II

Location: Marion North Carolina

Summary:

were passionate about building software that solves problems. We count on our IT Site Reliability Leads to empower users with IT services solutions and operations essential to their daytoday productivity enabling them to pursue mission to save and sustain lives.

The IT Site Reliability Lead is responsible for ensuring that all IT services solutions and operations are being delivered with quality timeliness and reliability. This role will require a combination of technical analytical and problemsolving skills and works closely with IT and business leaders at the site at Global IT Centers and at locations around the world.

Essential Duties and Responsibilities:

• Deliver site IT services in line with quality reliability and cost expectations.
• Responsible for Margin Improvement Projects delivery.
• Monitor site incident and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed.
• Ensure that critical site applications are available patched backed up and supported by business and IT owners.
• Drive adoption of enterprise digital technologies methodologies and solutions.
• Own the roadmap for site reliability improvements and synchronize upgrades patching and project efforts with site downtime windows.
• Collaborate with supporting partners and IT teams including on site support remote desktop support TCS to maintain IT site reliability targets.
• Develop and maintain site reliability targets that support the sites compelling business need (CBN).
• Improve site digital literacy organization change management and IT updates as required to support enterprise initiatives.

Qualifications and Experience:

• 5 years of experience in manufacturing IT operations preferably leading IT programs and projects or leading an IT service or solutions team within a site.
• IT software or hardware implementation experience.
• Proven experience working across functions and levels to drive site level IT results.
• Work in a multicultural and global environment.
• Selflearner selfstarter.
• Provide training and knowledge sharing.

Education and/or Experience

• Bachelors degree in Computer Science Telecommunications or related field preferred or relevant work experience.
• Understanding of Industry 4.0 and connected devices in the manufacturing space.