TES Italy Operations EngineerVOIS
Posted on :
06-11-2024
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1 Vacancy
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Job Description
Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) first call resolution.
• Solve the Incident within the comply SLA and meet the agreed KPI.
• Deal with different Internal Competence Teams , Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
• Work on Shift basis 24*7 including weekends and public holidays on rotational basis.
Employment Type
Full Time
Department / Functional Area
Key Skills
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