Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
Excellent verbal and written communication skills with the ability to understand and explain technical information.
A passion for problem-solving and seeing issues through to resolution within set timescales.
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