Customer Care Agent
Posted on :
06-11-2024
Employer Active
1 Vacancy
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Job Description
Requirements
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the job
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
- Familiarity with all of the goods and services offered by the company
- Experience in Saudi markets is a plus
Responsibilities:
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Liaise will all departments within the company to resolve customer issues
Benefits
- Competitive salary
- Flexible working hours
- Medical insurance
- A friendly and respectful culture
Employment Type
Full Time
Department / Functional Area
Key Skills
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