RQ07541 - Solutions Designer - CRM - Senior

Responsibilities:

• Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
  

General Skills:

• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes.
  
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects
  
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large complex CRM applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
  
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Able to quickly integrate new concepts and easily understand business needs
  
• Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis risk management and market research.
  
• Experience with building Salesforce solutions based on user stories and low level designs
  
• Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code
  
• Strong experience delivering products in Agile/Scrum mode.
  
• Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform
  
• Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  
• Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
  
• Certified Salesforce Platform Developer I or equivalent experience
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Skill Set Requirements:

Salesforce Experience:

• 5 years experience (including recent experience) solutioning and handson configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Design Analysis Development and Configuration:

• Demonstrated experience supporting developing maintaining and configurating Salesforce solutions
  
• Handson experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  
• Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
  
• Experience conducting fit/gap analysis between highlevel requirements and Salesforce Public Sector capabilities
  
• Experience conducting diagnostics and determining methods to help incident management
  
• Experience implementing AODA compliant solutions
  

Communication and Documentation:

• Excellent analytical problem solving and decisionmaking skills
  
• Excellent communication skills both written and verbal
  
• Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
  
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
  
• Experience documenting processes and technical designs and updating build books
  
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
  
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
  

Agile Experience:

• Experience with Agile scrum methodologies
  
• Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
  
• Thorough understanding of SDLC specifically DEV processes in agile development environments
  

Public Sector Experience:

• Previous experience working in Government or Public Sector organizations