Location Manager - IT Service Support and Operations

• IT
  
• IT
  
• IT OEM OS/HW/SW
  
• 
  
• 
  
• WebEx IT
  
• 
  
• IT
  
• ISP
  
• 
  
• MPLS COS
  
• LAN/WAN WLAN
  
• 
  
• KPI
  
• 
  
• IT
  
• 
  
• 
  
• IT
  
• 
  
• 
  
• 
  

• IT support for users on the go at client sites and in remote locations
  
• Installation configuration and management of IT infrastructure covering all services managed by the local team in Japan
  
• Ensure all IT equipment is compliant with the latest patches OEMcompliant OS/HW/SW
  
• Knowledge and troubleshooting skills of enduser computing hardware operating systems and applications
  
• Respond to service requests and incidents for local and remote users laptops desktops and mobile (managed on internal systems)
  
• Support new hires onboarding (onsite and remote via WebEx) and provide laptop configuration and basic IT services
  
• Work with stakeholders in line with service support processes
  
• Prepare systems and infrastructure in line with IT and information security guidelines
  
• Coordinate with ISPs in the event of link failures to ensure service is restored
  
• Network management (e.g. Cisco switches routers wireless Access network checkpoint firewall) and troubleshooting skills
  
• Management of regional MPLS infrastructure and COS management and routing
  
• Management of LAN/WAN and WLAN infrastructure across the region
  
• Management of regional client connectivity regional firewall management
  
• Ensure that systems at each site are compliant with security KPIs
  
• Respond to audits and ensure findings are addressed
  
• Engage in business continuity management of IT infrastructure and services delivered from the site
  
• Asset inventory management related tasks
  
• Coordinate with vendors and service providers to obtain quotes for equipment on a regular or specific project need basis
  
• Participate in and provide input the development of IT infrastructure budgets at the site
  
• Project management and implementation engagements for setting up new infrastructure or upgrading existing infrastructure
  
• Liaise with stakeholders from delivery facilities information security groups clients suppliers and internal teams
  
• Identify areas of opportunity and create business cases for review approval and implementation
  

Requirements

• IT
  
• 
  
• IT
  
• 
  
• 
  
• 
  

• IT
  
• IT
  
• 
  

• IT support management skills for end user computing and networks
  
• Problem management skills to identify analyze and work towards a solution
  
• IT asset life cycle management
  
• Client supplier and stakeholder management skills
  
• Analysis and reporting skills
  
• Planning and organization management
  

• Involvement in business continuity management of IT infrastructure and services delivered from the site
  
• Participate in and provide input the budget preparation of IT infrastructure at the site
  
• Project management and implementation efforts for setting up new infrastructure and upgrading existing infrastructure
  

• Analysis and reporting skills
  
• Planning and organisation management
  
• Communication skills with stakeholders
  

• IT
  
• IT
  
• IT OEM OS/HW/SW
  
• 
  
• 
  
• WebEx IT
  
• 
  
• IT
  
• ISP
  
• 
  
• MPLS COS
  
• LAN/WAN WLAN
  
• 
  
• KPI
  
• 
  
• IT
  
• 
  
• 
  
• IT
  
• 
  
• 
  
• 
  

• IT support for users on the go, at client sites and in remote locations
  
• Installation, configuration and management of IT infrastructure covering all services managed by the local team in Japan
  
• Ensure all IT equipment is compliant with the latest patches, OEM-compliant OS/HW/SW
  
• Knowledge and troubleshooting skills of end-user computing hardware, operating systems and applications
  
• Respond to service requests and incidents for local and remote users laptops, desktops and mobile (managed on internal systems)
  
• Support new hires onboarding (on-site and remote via WebEx) and provide laptop configuration and basic IT services
  
• Work with stakeholders in line with service support processes
  
• Prepare systems and infrastructure in line with IT and information security guidelines
  
• Coordinate with ISPs in the event of link failures to ensure service is restored
  
• Network management (e.g. Cisco switches, routers, wireless Access network, checkpoint firewall) and troubleshooting skills
  
• Management of regional MPLS infrastructure and COS management and routing
  
• Management of LAN/WAN and WLAN infrastructure across the region
  
• Management of regional client connectivity, regional firewall management
  
• Ensure that systems at each site are compliant with security KPIs
  
• Respond to audits and ensure findings are addressed
  
• Engage in business continuity management of IT infrastructure and services delivered from the site
  
• Asset inventory management related tasks
  
• Coordinate with vendors and service providers to obtain quotes for equipment on a regular or specific project need basis
  
• Participate in and provide input the development of IT infrastructure budgets at the site
  
• Project management and implementation engagements for setting up new infrastructure or upgrading existing infrastructure
  
• Liaise with stakeholders from delivery, facilities, information security groups, clients, suppliers and internal teams
  
• Identify areas of opportunity and create business cases for review, approval and implementation
  

Requirements

• IT
  
• 
  
• IT
  
• 
  
• 
  
• 
  

• IT
  
• IT
  
• 
  

• IT support management skills for end user computing and networks
  
• Problem management skills to identify, analyze and work towards a solution
  
• IT asset life cycle management
  
• Client, supplier and stakeholder management skills
  
• Analysis and reporting skills
  
• Planning and organization management
  

• Involvement in business continuity management of IT infrastructure and services delivered from the site
  
• Participate in and provide input the budget preparation of IT infrastructure at the site
  
• Project management and implementation efforts for setting up new infrastructure and upgrading existing infrastructure
  

• Analysis and reporting skills
  
• Planning and organisation management
  
• Communication skills with stakeholders