Automotive Customer Service Technician

Champions Do More

At Crash Champions We Believe the Difference is Trust Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry The company is the largest founderled multishop operator MSO of highquality collision repair service in the US serving customers and business partners at more than 600 stateoftheart repair centers in 36 states across the US Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year Matt Ebert For more information and to locate a local repair center visit wwwcrashchampionscom

Responsibilities

Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment

Document all customer interactions in supplied database

Work within groups of technicians and software development teams to improve products and services

Maximize first time resolution of customer queries

Provide training support and basic technical support to customers and employees as required

Other duties as requested

Qualifications

Requirements

High School diploma or GED required

1 to 3 years experience as an automobile technician using diagnostic scanning tools or equivalent experience required

Proficient in Microsoft Office 365 required

Superior customer service skills required

Strong problemsolving capabilities required

Ability to communicate effectively both verbally and in writing with customers required

Ability to multitask required

Preferred Qualifications

OEDealer level diagnostic and programming experience

Familiarity with prepost scanning of automobiles OEM Scan tool experience is preferred

ASE L1 certification is a plus ASE Certifications ICar MECP and ALLDATA

Collision automotive experience or Automotive Repair experienceeducation preferred

Bilingual in Spanish or Spanish speaking ability a plus

Benefits

Weekly Paycheck

Medical Dental Vision effective on start date

401K Retirement Plan and Company Match

Transfer Between Markets

Paid Holidays PTO

Submit a Referral

Job Post Information Posted Date 3 weeks agoPM

Job ID

of Openings 1

Category ATE

Prioritization Tier 1 Priority

Location Address 9646 W 196th Street

Posting Location City Mokena

Posting Location StateProvince IL

Location Postal Code 60448

Remote No

ATE

M706

Remote Work :

No