Claim Operator

Job Title: Claim Operator

Contract: 3mos Extension

Work Address: 3033 West President George Bush Hwy. STE 250 Plano TX 75075

Working hour: 8:3017:30

Required Experience: 1 years relevant experience

Job Function/Description:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report theft notification and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim payment
• Analyze data to determine claim s validity; evaluate independent reports including video written incident reports valuation estimated etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer shipper consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Email updates on progress or conflicts regarding the accident to all internal parties involved
• Escalate highvalue declinations with management to discuss possible recourse
• Negotiate timely settlements and communicate detailed findings to the claimant

Qualifications:

• Required proficiency in Microsoft Excel including but not limited to basic reporting functions and formatting VLOOKUP IF and pivot tables
• 1 years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fastpaced teamoriented environment
• Superior attention to detail organization crossgroup collaboration and project management skills