Warranty Clerk
Warranty Clerk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose of the Job:
The Warranty Clerk is responsible for maintaining warranty records and processing warranty claims. This role involves working with customers vendors and other departments to resolve warranty issues. Additional duties include preparing reports handling customer inquiries and providing administrative support to the department. The Warranty Clerk will also stand in for the Service Advisor when required.
Duties:
Processing of Warranty Claims:
- Process all warranty paperwork to ensure proper documentation for submission to the OEM/factory/distributor.
- Verify criteria required by OEM/factory or distributor.
- Reconcile all warranty receivables with payments through the appropriate systems.
- Resubmit all rejected claims within 24 hours or receive authorization to write them off (in writing).
- Follow up on outstanding claims; ensure no outstanding claims are older than 5 days without action and a communication plan in place (in writing).
Disposal of Parts:
- Track warranty parts by tagging with repair order number date of replacement and date of disposal.
- Manage the warranty store in accordance with OEM standards.
- Arrange for parts to be returned to the OEM/factory/distributor where required or prepare documentation for destruction within dealershipagreed timelines.
Compliance and Record Keeping:
- File and maintain all service records as required by the OEM/factory/distributor.
- Stay informed of all factory recalls and bulletins.
Communication Reporting and Support:
- Assist with allocated duties to support the After Sales Department as necessary.
- Maintain communication with dealership staff customers OEM/factory and/or distributor to resolve queries.
- Compile and submit weekly reports of outstanding warranty claims.
- Compile and submit monthly reports of outstanding warranty claims.
Requirements
Employment Type
Full Time
