Switching Operations Associate Lagos
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Job Description
Our client is a key player in the Fintech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently and border less. They are currently looking to hire a Switching Operations Associate based in Lagos.
Job Summary
As a Switching Operations Associate your primary responsibility is to ensure that all payout transactions through our different products get to their destination through the best available route selecting from the variety of providers available. Simply put when our customers initiate payments we ensure the transaction gets to the provider and update the providers response on our system. Also ensure our systems are up to always serve this.
Job Responsibilities
Oversee and support payout and funds transfer processing operations ensuring timely and accurate execution.
Monitor transactions and ensure all rails are functioning optimally.
Lead efforts to monitor transactions for signs of fraudulent activity promptly escalating potential issues to the fraud team for investigation and resolution.
Collaborate with crossfunctional teams to resolve customer related issues and address escalations in line with relevant service level agreements (SLAs)
Work closely with the Customer Experience (CX) and Technical Account Management (TAM) teams to investigate and resolve complaints related to payout through assigned resolution channels.
Lead process improvement initiatives including the creation of new processes tracking progress and updating stakeholders on enhancements.
Oversee transaction reconciliation processes ensuring accuracy and completeness.
Proactively identify strategic methods to improve processes and enhance operational efficiency.
Work with all subteams to identify various touchpoints and design processes to optimize same.
Continuous evaluation of current processes vis vis best industry practices.
Requirements and Qualifications
Bachelors degree in any field.
Minimum 3 year Post graduate experience
Deep understanding of NIP/ other EFT reconciliations (this is very key)
Understanding of the payment industry.
OpenMindedness and Result Oriented
Ability to work with Microsoft suite.
Ability to work in a crossfunctional team.
Excellent interpersonal presentation skills and communication skills.
Strong analytical and problemsolving skills
Ability to identify errors.
Ability to manage multiple priorities and meet set deadlines.
Work goaloriented based on minimum supervision
High sense of responsibility accountability integrity and ethical standards
Deep understanding of NIP/ other EFT reconciliations, understanding of the payment industry, Communication skills, Microsoft proficiency, and Financial Analysis, Interpersonal skills and Team work.
Employment Type
Full Time
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