Client Account Manager
Client Account Manager
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
2years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-07-2024
Job Description
Position Title: Client Account Manager
Work Setup: Officebased (Potential for Hybrid)
Schedule: Monday to Friday 10:00 pm to 6:30 am (Flexi)
Salary: Php 50000 Php 60000
Boomering is a successful equal opportunities BPO based in Clark Free port Zone whose modern office facilities offer the latest in technology and backups together with amazing renumeration and benefits packages. Our Core Values are the essential key to our success and our mission is to Enrich Client and Staff Lives Through Simple and Smart Offshoring Solutions. We manage the company using the Entrepreneurial Operating System (EOS) and achieving a good work life balance for everyone.
JOB DESCRIPTION FOR A CLIENT ACCOUNT MANAGER
Your Responsibilities as Client Account Manager would be:
Understand the company vision mission and conduct themselves in the same manner.
You are expected to understand your clients marketplace and develop a growth strategies to meet your client needs and opportunities
Prepare amendments to sales contracts ensuring adherence to lawestablished rules and guidelines
Serve as the primary point of contact for assigned clients and staff and the internal team.
Responsible for building and maintaining strong longterm relationships ensuring clients satisfaction retention and business growth.
Develop a deep understanding of each clients business industry and goals to proactively identify opportunities for value creation and service improvement.
Collaborate with internal team to ensure seamless delivery of services and exceed client expectations.
Facilitate recruitment process by opening roles screening endorsed applicants recommending qualified candidates setting up and hosting initial and client interviews coordinating with incubators and recruitment team as well as gathering feedback until hiring process is completed to initiate onboarding process.
Conduct regular meetings and communication with clients and their staff to provide updates on project progress discuss performance metrics and gather feedback.
Work with clients and client staff to ensure performance reviews are carried out and fair. As required you will need to work with clients and client staff on performance improvement plans if needed.
Maintain accurate records of client engagements and documents as required
Anticipate and address client concerns or issues in a timely and effective manner.
Act as a one of the strategic advisors to clients along with Leadership Team offering insights recommendations and solutions to optimize their offshoring strategies and achieve business objectives.
Onboard new clientstaff for existing clients (Organic Growth) ensuring a smooth and efficient transition into the company s processes that can be aligned to their business needs.
Provide quotations for new incoming staff both direct and internal hires or transitioning staff.
Monitor attendance leave requests evaluations staff enquiries emails and tickets ensuring followups are made to efficiently process as required.
Keep track of invoices ensuring payments are made regularly on time.
Expected to be available after shift hours (client visits in office and offsite urgent concerns etc.).
Create/formulate Job Descriptions and open roles on CRM for sourcing.
Managing/filing documents and templates on CRM database and WorkDrive.
Assist on VISA processing by communicating with the travel agency to gather quotes to be sent to clients and meeting with staff for their concerns.
Arranging transportation needs meeting room bookings preparing tokens of appreciation such as gifts cakes deliveries of goodies etc.
Maintaining records on Zoho People and Skype groups.
Updating reports directly on CRM and excel/spreadsheets such as Huddle Hired & Talent Acquisition Stage Projected Seats Attrition Reports DST etc.
Maintaining a tracker and sending out notifications for signed Job Offers and Employment Contracts to directly inform IT Finance and Sales EA Team.
Keeping records of incubator requests for NTEs PIPs and Staff resignations.
Qualifications as Client Account Manager:
Bachelors degree in business communications marketing management or a related field.
Minimum of 2 years experience as a Client Account Manager in the BPO industry or related role within the offshoring industry is required.
Strong interpersonal skills and the ability to build rapport and establish credibility with clients at all levels of the organization.
Excellent communication skills both verbal and written.
Strategic thinking and problemsolving abilities with a focus on delivering value and driving results for clients and the organization.
Ability to multitask and prioritize competing demands in a fastpaced dynamic environment.
Detailoriented with a commitment to accuracy and thoroughness in incubator interactions and detailed documentation.
Proficiency in using Microsoft Office Suite CRM software email and calendar management database and other relevant tools and technologies.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Account Management
Work Setup: Officebased (Potential for Hybrid)
Schedule: Monday to Friday 10:00 pm to 6:30 am (Flexi)
Salary: Php 50000 Php 60000
Boomering is a successful equal opportunities BPO based in Clark Free port Zone whose modern office facilities offer the latest in technology and backups together with amazing renumeration and benefits packages. Our Core Values are the essential key to our success and our mission is to Enrich Client and Staff Lives Through Simple and Smart Offshoring Solutions. We manage the company using the Entrepreneurial Operating System (EOS) and achieving a good work life balance for everyone.
JOB DESCRIPTION FOR A CLIENT ACCOUNT MANAGER
Your Responsibilities as Client Account Manager would be:
Understand the company vision mission and conduct themselves in the same manner.
You are expected to understand your clients marketplace and develop a growth strategies to meet your client needs and opportunities
Prepare amendments to sales contracts ensuring adherence to lawestablished rules and guidelines
Serve as the primary point of contact for assigned clients and staff and the internal team.
Responsible for building and maintaining strong longterm relationships ensuring clients satisfaction retention and business growth.
Develop a deep understanding of each clients business industry and goals to proactively identify opportunities for value creation and service improvement.
Collaborate with internal team to ensure seamless delivery of services and exceed client expectations.
Facilitate recruitment process by opening roles screening endorsed applicants recommending qualified candidates setting up and hosting initial and client interviews coordinating with incubators and recruitment team as well as gathering feedback until hiring process is completed to initiate onboarding process.
Conduct regular meetings and communication with clients and their staff to provide updates on project progress discuss performance metrics and gather feedback.
Work with clients and client staff to ensure performance reviews are carried out and fair. As required you will need to work with clients and client staff on performance improvement plans if needed.
Maintain accurate records of client engagements and documents as required
Anticipate and address client concerns or issues in a timely and effective manner.
Act as a one of the strategic advisors to clients along with Leadership Team offering insights recommendations and solutions to optimize their offshoring strategies and achieve business objectives.
Onboard new clientstaff for existing clients (Organic Growth) ensuring a smooth and efficient transition into the company s processes that can be aligned to their business needs.
Provide quotations for new incoming staff both direct and internal hires or transitioning staff.
Monitor attendance leave requests evaluations staff enquiries emails and tickets ensuring followups are made to efficiently process as required.
Keep track of invoices ensuring payments are made regularly on time.
Expected to be available after shift hours (client visits in office and offsite urgent concerns etc.).
Create/formulate Job Descriptions and open roles on CRM for sourcing.
Managing/filing documents and templates on CRM database and WorkDrive.
Assist on VISA processing by communicating with the travel agency to gather quotes to be sent to clients and meeting with staff for their concerns.
Arranging transportation needs meeting room bookings preparing tokens of appreciation such as gifts cakes deliveries of goodies etc.
Maintaining records on Zoho People and Skype groups.
Updating reports directly on CRM and excel/spreadsheets such as Huddle Hired & Talent Acquisition Stage Projected Seats Attrition Reports DST etc.
Maintaining a tracker and sending out notifications for signed Job Offers and Employment Contracts to directly inform IT Finance and Sales EA Team.
Keeping records of incubator requests for NTEs PIPs and Staff resignations.
Qualifications as Client Account Manager:
Bachelors degree in business communications marketing management or a related field.
Minimum of 2 years experience as a Client Account Manager in the BPO industry or related role within the offshoring industry is required.
Strong interpersonal skills and the ability to build rapport and establish credibility with clients at all levels of the organization.
Excellent communication skills both verbal and written.
Strategic thinking and problemsolving abilities with a focus on delivering value and driving results for clients and the organization.
Ability to multitask and prioritize competing demands in a fastpaced dynamic environment.
Detailoriented with a commitment to accuracy and thoroughness in incubator interactions and detailed documentation.
Proficiency in using Microsoft Office Suite CRM software email and calendar management database and other relevant tools and technologies.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Account Management
Employment Type
Full Time
Key Skills
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