Customer Service Trainer
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Job Description
The Challenge: In an era of rapid transformation within the outsourcing industry were seeking a visionary to develop and implement comprehensive training programs for customer service representatives tackle the evolving landscape and address specific challenges headon.
Are you the right Customer Service Trainer to revolutionize our teams approach to the outsourcing industry
When you join our team you will:
Drive our mission to redefine the outsourcing industry by conducting training sessions on customer service techniques company products/services and systems/tools. Youll be at the forefront of industry evolution tasked with evaluating training effectiveness through assessments feedback and performance metrics to drive transformative change. Your expertise in the field will be pivotal in shaping our direction and propelling us towards success. Are you ready to unleash your creativity and expertise to redefine the outsourcing landscape Join us and be the driving force behind our industryleading solutions.
Conquer the Global Platform and Showcase Your Skills!
Industry: Outsourcing
Employment Type: Indefinite term type contract
Shift: 6 DAYS A WEEK ( rotating shifts) 2:00 am to 11:00 am or 8:00 am to 5:00 pm
Work Setup: Onsite Bogot
Can you face the challenge Here s what you will do in this role:
- Develop and implement comprehensive training programs for customer service representatives.
- Conduct training sessions on customer service techniques company products/services and systems/tools.
- Evaluate training effectiveness through assessments feedback and performance metrics.
- Identify training needs and collaborate with management to address gaps and opportunities for improvement.
- Provide ongoing coaching and support to customer service teams to reinforce training and improve performance.
- Create training materials manuals and presentations to support learning initiatives.
- Stay updated on industry trends and best practices in customer service training.
- Collaborate with other departments to ensure consistency in training and alignment with company goals.
- Monitor and report on training outcomes and effectiveness to management.
Requirements
Are you qualified Here s what you need!
- English Level: C1.
- Fluent in English (written and verbal).
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Proven experience (1 years) as a customer service trainer or similar role.
- Strong understanding of customer service principles and practices.
- Excellent presentation and facilitation skills.
- Ability to communicate effectively with diverse audiences.
- Experience in designing and delivering training programs.
- Bachelor s degree in any field.
- Experience in BPO is preferred.
- Proficiency in Microsoft Office.
Benefits
Ready Yet Check out these perks we have to offer!
- WorkItems (laptop mouse and headset)
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Upskilling through Emapta Academy
Welcome to Emapta Colombia!
Emapta: Revolutionizing Outsourcing with Personalized Solutions
Founded in 2010 by CEO Tim Vorbach Emapta stands out in the world of business outsourcing. He not only created a better solution for his own business but also revolutionized the way companies access and manage offshore talent. Emapta embodies a new era of outsourcing where clients effortlessly build dedicated highquality teams in global locations seamlessly integrating them as an extension of their inhouse operations.
Our approach is holistic we don t just source and employ talent; we nurture it. Our offerings include premium office spaces comprehensive legal and HR support and cuttingedge IT solutions. However what truly sets us apart is our emphasis on giving clients complete daytoday management of their offshore team ensuring a perfect synergy with their business culture and operations.
#EmaptaExperience
Are you qualified? Here s what you need! English Level: C1. Fluent in English (written and verbal). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proven experience (1+ years) as a customer service trainer or similar role. Strong understanding of customer service principles and practices. Excellent presentation and facilitation skills. Ability to communicate effectively with diverse audiences. Experience in designing and delivering training programs. Bachelor s degree in any field. Experience in BPO is preferred. Proficiency in Microsoft Office.
Employment Type
Full Time
