Customer Relationship Manager العربية

Customer Relationship Manager

Levante Holding

Posted on : 05-07-2024

Employer Active

1 Vacancy

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Jobs by Experience

5years

Job Location

Doha - Qatar

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 05-07-2024

Job Description

Develop and implement strategies to engage customers and enhance their loyalty.

Manage customer feedback and address concerns promptly to ensure satisfaction.

Build and maintain strong relationships with key customers including regular communication and personalized service.

Develop customer loyalty programs and initiatives to reward and retain customers.

Collaborate with the sales team to identify customer needs and tailor solutions accordingly.

Assist in the development and execution of sales strategies and promotions.

Analyze customer data to identify trends preferences and areas for improvement.

Prepare reports on customer satisfaction retention rates and other key metrics.

Ensure that all customer touchpoints from initial contact to postpurchase support provide a positive experience.

Implement processes to enhance the overall customer experience and exceed expectations.

Address and resolve customer complaints and issues efficiently and effectively.

Implement measures to prevent recurrence of common issues.

Work closely with marketing sales and operations teams to ensure a seamless customer experience.

Coordinate with product development teams to align customer feedback with new product initiatives.

Requirements

Bachelor s degree in business marketing hospitality or a related field.

Relevant certifications in customer service or relationship management can be beneficial.

Excellent verbal and written communication skills.

Ability to listen to and understand customer needs and concerns.

Strong interpersonal skills to build and maintain relationships with customers.

Empathy and patience in dealing with customer issues..

Proficiency in data analysis to interpret customer data and derive actionable insights.

Ability to use CRM software and other tools to manage customer information.

Strong problemsolving abilities to address customer issues effectively.

Creative thinking to develop innovative solutions for customer engagement and retention.

Miminum 5 years of experience in Qatar. Working knowledge of Qatar labor regulations and governmental authorities. Strong problem solving skills Ability to multi-task and prioritize Ability to build strong relationships Excellent communication and writing skills both in Arabic and English Extensive experience in Public Relations/Communications Eye to details and acute organization skills

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Levante Holding

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Customer Relationship Manager

Levante Holding

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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