drjobs Customer Relationship Manager English

Customer Relationship Manager

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1 وظيفة شاغرة
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5سنوات

موقع الوظيفة drjobs

الدوحة - قطر

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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Develop and implement strategies to engage customers and enhance their loyalty.
  • Manage customer feedback and address concerns promptly to ensure satisfaction.
  • Build and maintain strong relationships with key customers including regular communication and personalized service.
  • Develop customer loyalty programs and initiatives to reward and retain customers.
  • Collaborate with the sales team to identify customer needs and tailor solutions accordingly.
  • Assist in the development and execution of sales strategies and promotions.
  • Analyze customer data to identify trends preferences and areas for improvement.
  • Prepare reports on customer satisfaction retention rates and other key metrics.
  • Ensure that all customer touchpoints from initial contact to postpurchase support provide a positive experience.
  • Implement processes to enhance the overall customer experience and exceed expectations.
  • Address and resolve customer complaints and issues efficiently and effectively.
  • Implement measures to prevent recurrence of common issues.
  • Work closely with marketing sales and operations teams to ensure a seamless customer experience.
  • Coordinate with product development teams to align customer feedback with new product initiatives.


  • Requirements

  • Bachelor s degree in business marketing hospitality or a related field.
  • Relevant certifications in customer service or relationship management can be beneficial.
  • Excellent verbal and written communication skills.
  • Ability to listen to and understand customer needs and concerns.
  • Strong interpersonal skills to build and maintain relationships with customers.
  • Empathy and patience in dealing with customer issues..
  • Proficiency in data analysis to interpret customer data and derive actionable insights.
  • Ability to use CRM software and other tools to manage customer information.
  • Strong problemsolving abilities to address customer issues effectively.
  • Creative thinking to develop innovative solutions for customer engagement and retention.



  • Miminum 5 years of experience in Qatar. Working knowledge of Qatar labor regulations and governmental authorities. Strong problem solving skills Ability to multi-task and prioritize Ability to build strong relationships Excellent communication and writing skills both in Arabic and English Extensive experience in Public Relations/Communications Eye to details and acute organization skills

    نوع التوظيف

    دوام كامل

    نبذة عن الشركة

    الإبلاغ عن هذه الوظيفة
    إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا