Workforce Management Manager Remote

Key Responsibilities

- Develop and manage WFM strategies to meet service level agreements (SLAs) and key performance indicators (KPIs)

- Create and maintain accurate forecasts and staffing models based on historical data, trends, and business requirements

- Oversee the scheduling process to ensure appropriate coverage and resource allocation

- Monitor real-time performance and adjust as needed to optimize productivity and efficiency

- Collaborate with cross-functional teams to identify and implement process improvements

- Provide regular reports and analysis on workforce performance, identifying areas for improvement and making recommendations

Qualifications

- Bachelor’s degree in Business, Management, or a related field required

- Proven experience in workforce management required, preferably in a remote environment

- Strong analytical skills with the ability to interpret data and make data-driven decisions required

- Excellent organizational and time management skills

- Proficiency in workforce management software and tools

- Strong communication and leadership skills

- Ability to work independently and as part of a team in a fast-paced, dynamic environment

Benefits

- Comprehensive benefits package including health, dental, and vision insurance

- Paid time off and holidays

- 401K

- Employee Assistance program

Screening: This project requires the successful completion of a background check and fingerprinting screening.

Reasonable Accommodation

Capitol Bridge complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.