Portfolio Resourse Planner

Collinson is undergoing a significant transformation into a digital organisation; we are creating a travel platform supporting an airport experience ecosystem including dining spa and retail with an ambitious roadmap to a wide range of airport experiences.

Collinson also supports the traveller across all its capability areas providing insurance and assistance solutions globally as well as working with many of the worlds best known and largest airlines and hotel chains managing frequent flyer and guest programmes and enhancing ways to earn and redeem loyalty currency. Partnerships developed within the airport environment and retail channels provide added value and an enriched customer experience to the members of these programmes and the millions of the end customers we support.

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for its clients and partners. We provide unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services that increase customer engagement loyalty and value.

Collinson has brought innovation to the market for over 25 years from launching Priority Pass the first independent global VIP lounge access programme to being the first to sell direct travel insurance in the UK through Columbus Direct. Today we continue to invest heavily in innovation to ensure that we deliver superior customer experiences.

We service over 800 clients in 170 countries employ 2000 staff in 28 global locations and manage over 20 million end customers. Our industry and sector specialists provide marketleading experience across four core capabilities: Loyalty Insurance and Assistance and Lifestyle Benefits.

Lifestyle Benefits is the worldleading provider of lifestyle membership programmes and travel enhancement products. With a tiered product range tailored to the needs of financial and other service providers we help clients to differentiate their products optimise brand offerings and retain valuable customers globally.

Priority Pass is used by the worlds largest financial services organisations and telecoms providers to add value to their propositions. Businesses also use it to augment employee benefit packages and enhance their corporate travel programmes.

Purpose of the job

As a Portfolio Resource Planner within the Product & Innovation function you will play a crucial role in ensuring the efficient allocation of resources across our portfolio of initiatives. Working in close collaboration with product managers and crossfunctional teams you will utilize agile methodologies and tools such as JIRA and Aha! to optimize resource utilization and drive successful project delivery.

Main Accountabilities

Resource Allocation: Rollout a standard consistent process for Product & Innovation function to be able to allocate resources effectively across multiple projects within the portfolio ensuring alignment with strategic objectives and prioritization of highimpact work.
Capacity Planning: Conduct ongoing assessment of team capacity and skills to ensure that resources are appropriately matched to project requirements. Proactively identify and address potential resource constraints or bottlenecks.
Collaborative Planning: Work closely with product managers delivery leads and other stakeholders to develop and maintain a comprehensive resource plan that reflects project timelines dependencies and priorities. Work closely with Portfolio team to ensure resource management process is integrated in the broader portfolio framework.
Prioritization Support: Provide insights and recommendations to support decisionmaking around project prioritization balancing competing demands around resources and feasibility assessment on executing the proposed plans.
Data Analysis and Visualisation: Utilize datadriven insights to inform resource planning decisions including historical project data team performance metrics and external factors impacting resource availability. Provides a single easy to consume view of resources allocation within the Product & Innovation teams.
Process Optimization: Continuously evaluate and refine resource management processes and tools to improve efficiency transparency and collaboration across the organization.
Stakeholder Communication: Communicate resource plans updates and potential risks to key stakeholders ensuring alignment and transparency throughout all layers of the organization.
Training and Support: Provide guidance and support to teams on resource management process and if appropriate how to leverage internal tools JIRA and Aha! fostering a culture of continuous improvement and learning.

Skills and Capabilities

Experience in a portfolio or programme management role with proven experience in resource management

Proven experience in resource planning or programme management preferably in a digital product development environment.
Excellent verbal and written communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization.
Experienced with putting in place new processes and creating simple views for facilitating strategic decisionmaking.
Analytical mindset with a focus on continuous improvement and optimization.
Strong understanding of agile principles and methodologies with experience working in crossfunctional teams.
Proficiency in agile project management tools such as JIRA and Aha! with the ability to leverage data and analytics for decisionmaking.
Capacity to working both individually and as part of a team.
Certification in agile project management (e.g. PMIACP AgilePM) is a plus.