Quality Assurance Executive - CSO
Posted on :
03-07-2024
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1 Vacancy
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Job Description
- Audit on GCS cases, follow up and ensure End to End resolution.
- Listen carefully to contact center calls and audit all info provided to customers.
- Monitor on customer service (cash team) on attending customers inquiries by fulfilling their requirements, solve their problems & ensure following up their cases.
- Maintain customer satisfaction service level, ensure manage & meet customer expectations.
- Audit on Responding on all customer's inquiries & improve their customer service experience.
- Monitor on Providing excellent customer service for customers as per Aramex CS standards.
- Monitor on the flow of information horizontally and vertically.
- Collaborate with the team members to achieve their KPI’S.
- Audit on Closing all pending cases in a timely manner.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Maintain Customer Service KPIs on all audits.
- Follow up on domestic and express outstanding shipments for cash & accounts.
- Change internal issues that are relevant to quality management system Cases investigation.
- High-level analysis for each team with areas of improvement
- Manage workload assessment and collaborate to efficiently utilize our people.
- final calculations for bonus scores
Employment Type
Full Time
Company Industry
Key Skills
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