Quality Assurance Executive - CSO
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Audit on GCS cases, follow up and ensure End to End resolution.
- Listen carefully to contact center calls and audit all info provided to customers.
- Monitor on customer service (cash team) on attending customers inquiries by fulfilling their requirements, solve their problems & ensure following up their cases.
- Maintain customer satisfaction service level, ensure manage & meet customer expectations.
- Audit on Responding on all customer's inquiries & improve their customer service experience.
- Monitor on Providing excellent customer service for customers as per Aramex CS standards.
- Monitor on the flow of information horizontally and vertically.
- Collaborate with the team members to achieve their KPI’S.
- Audit on Closing all pending cases in a timely manner.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Maintain Customer Service KPIs on all audits.
- Follow up on domestic and express outstanding shipments for cash & accounts.
- Change internal issues that are relevant to quality management system Cases investigation.
- High-level analysis for each team with areas of improvement
- Manage workload assessment and collaborate to efficiently utilize our people.
- final calculations for bonus scores
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
الجودة / الاختبار / ضمان الجودة / مراقبة الجودة / المفتش
