Customer Service Operations Specialist

Customer Service Operations Specialist

Location: Manchester

Job Type: Fulltime Monday to Friday

Company Overview: Join our dynamic and growing team in Manchester where we pride ourselves on delivering exceptional customer service and support. We are looking for a dedicated and enthusiastic individual to fill the role of Customer Service Operations Specialist. If you are passionate about helping customers solving problems and providing topnotch support we want to hear from you!

Job Description: As a Customer Service Operations Specialist you will be the first point of contact for our customers handling inquiries and resolving issues via phone. You will play a crucial role in ensuring customer satisfaction by providing timely and effective support.

Key Responsibilities:

• Respond to customer queries and issues via phone in a professional and courteous manner.
• Provide accurate information and assistance to customers regarding products services and policies.
• Troubleshoot and resolve customer issues efficiently escalating complex cases to appropriate departments as needed.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure consistent and highquality customer support.
• Identify opportunities for process improvements and suggest solutions to enhance customer service.

Requirements:

• Previous experience in a customer service or support role preferably in a phone support capacity.
• Excellent communication skills both verbal and written.
• Strong problemsolving skills and the ability to think on your feet.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.
• High attention to detail and strong organizational skills.

Benefits:

• Competitive salary and benefits package.
• Friendly and supportive work environment.
• Opportunities for professional growth and development.
• Convenient Manchester location with excellent transport links.

How to Apply: If you are passionate about customer service and meet the requirements listed above we would love to hear from you. Please submit your CV today!