Service Advisor

• Provide our clients customers with a warm inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
  
• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
  
• Successfully manage the flow of information between the workshop the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.
  

• Provide exceptional levels of customer service and ownership throughout the customer s experience.
  
• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
  
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
  
• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
  
• Confidently establish an understanding agreement with the customer of the work to be carried out.
  
• Accurately maintain the service department loading system in line with workshop capacity.
  
• Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  
• Understand and adhere to manufacturer service requirements.
  
• Maintain safe working practices and abide high standards of the business.
  
• Take on additional responsibilities as required by the business.
  

Requirements

Benefits