TAX - Sr Desktop Support Tech - 100 ON SITE
Posted on :
02-07-2024
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Job Description
Sr Desktop Support Tech
Location: Richmond VA
Duration: 12 months
Client: VA TAX
Job Id: 741389
100% ON SITE from Day One
Parking not provided for contractors
Per Mgr: Interviews will be a combination of PHONE (first) and then IN PERSON if there is interest.
ABOUT THE ROLE
- Virginia Tax seeks qualified resources to be responsible for responding to queries on the phone via email in person or through remote access.
- Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analysing common complaints and problems.
- Troubleshooting VPN Networking and ISP problems.
Employment Type
Full Time
Key Skills
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