TAX - Sr Desktop Support Tech - 100 ON SITE

Sr Desktop Support Tech

Location: Richmond VA

Duration: 12 months

Client: VA TAX

Job Id: 741389

100% ON SITE from Day One
Parking not provided for contractors

Per Mgr: Interviews will be a combination of PHONE (first) and then IN PERSON if there is interest.

ABOUT THE ROLE

• Virginia Tax seeks qualified resources to be responsible for responding to queries on the phone via email in person or through remote access.
• Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analysing common complaints and problems.
• Troubleshooting VPN Networking and ISP problems.