Agent - Customer Support

JOB DESCRIPTION:

Role: Customer Service NPS

Location: Thane Mumbai.

Job Address 8th Floor Neptune Elements Waghle Estate Thane.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Understanding of Net promotor score and consumer behaviour
• Regularly compute and monitor NPS scores to observe fluctuations
• Recognize areas of customer dissatisfaction collect and analyze qualitative feedback from customers
• Evaluate and extract valuable insights from NPS feedback
• Disseminate insights to various business units
• Proficient in problemsolving and adept at engaging with stakeholders
• Proficiency in Microsoft Excel Word PowerPoint and other relevant tools

JOB QUALIFICATIONS:

• A Bachelors degree is mandatory with a preference for a background in statistics market research or related fields.
• Ideally 13 years of demonstrated experience in Customer Excellence or data analysis is preferred with knowledge of BFSI being an advantage.
• Possesses robust analytical and problemsolving abilities.
• Demonstrates eagerness to acquire new knowledge foster innovation and proactively take on responsibilities.
• Exhibits exceptional written and verbal communication skills.