Audio Video Specialist

Position: Audio Video Support
Location: Maple Grove MN

Job Description:

• Skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team. As a Desktop Support Technician you will be responsible for maintaining and troubleshooting computerrelated infrastructure including video conference equipment and assisting employees including our Senior Management Team experiencing IT difficulties.
• Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.
• Configure workspace as requested.
• Repair test image and clean PCs laptops monitors printers and other related hardware.
• Manage video conference rooms. Configuration software updates hardware issues. Readiness health checks for all major events /meetings.
• Provide support to network team in troubleshooting issues with network hardware. Support desktop engineering team in imaging and testing new configuration changes. Manage mobiles (iOS and Android) hardware assets.
• Coordinate with vendors to repair and test hardware.
• Collaborate with engineering teams to develop/test automation scripts using
• python/PowerShell/shell scripting to selfheal known issues of video conferencing and M365 Suite
• Developing synthetic monitoring for all End user computing services