Third line support engineer

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!

Please note to apply for this position you must be based in UKand have the legal right to work.

As Third Line Support Engineer you will be reporting to the QA Manager and working closely with our engineering teams. Your role will involve handling complex technical issues ensuring thorough documentation and maintaining high standards of customer interaction. You will work with focused selfsufficient agile teams and develop solutions from the ground up.

Requirements for Third Line Support Engineer

• Advanced knowledge of Linux
• Youre a selfmotivated quick learner with the confidence to seek guidance in unfamiliar situations
• Experience with tools such as GitHub. Docker JUnit/TestNG Postman Jenkins and VMs.
• Ability to write test cases to a high quality standard
• Youre familiar with basic software architecture and able to identify test and integration points
• Some experience with an objectoriented language (preferably JavaScript or TypeScript
• Ability to estimate own work and manage time effectively.
• Strong organisational skills and attention to detail.
• Ability to balance priorities and follow company processes.
• Experience inBash scripting
• Knowledge of Node.JS and AWS is advantageous
• Experience in code reviews and working in agile is desirable
• High availability and flexibility with a willingness to learn and teach new tools or processes.
• We want to hear from you about ideas or tooling to make our processes better.
• It would be great if you had experience working with fleets of Internet of Things (IoT) hardware or similar.

Responsibilities as Third Line Support Engineer

• Reporting to the QA Manager you will act as a technical SME for the third line support requests coming into QA.
• Ensure tests are welldocumented repeatable and supportive ofdevelopment and supplier chains.
• Ensure raised defects are selfcontained and sufficient for reliablereproduction.
• Contribute to implementing automation via well written documentation and test cases to speed up test coverage.
• Help others to learn and grow contributing to a successful QA and CS community.

Salary Range:

Benefits

25 Days Holiday Bank Holidays (increases with years of service)

Option to Buy or Sell 5 days holiday each year

Sick Pay 8 weeks full pay 4 weeks half pay

Life Assurance (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric Car Green Salary Sacrifice Scheme

Enhanced Maternity & Paternity Package

Child Care Scheme

Training & Development

Company Organised Events

Pension (Royal London Group) 5% Employer Contribution Matched

Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones

Company Values

Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!