Conversational Experience Designer

Conversational Experience Designer

Location: Prefer Austin (Remote Ok for Strong candidates)

In your daytoday role you will:

• Work closely with the Product UX Engineering Data Analytics teams to define deliver and refine conversational AI experiences that are effective engaging and consistent across all modalities.
• Create sample dialogs conversational flow diagrams and prototypes to effectively communicate voice and text interactions and design ideas.
• Conceptualize and iterate on endtoend designs for conversational user interfaces and content.
• Guide intent identification and the associated phrases entities contexts and business rules that define distinct conversational experiences.
• Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the production dialog flows.
• Apply concepts and practices related to Natural language Processing/Understanding sentiment analysis Intent classification dialog flows texttospeech and speechtotext to the conversational design process.
• Analyze current customer experiences to define friction points and create seamless and effortless experiences.
• Educate internal colleagues and stakeholders to understand the key concepts of conversation design.
• Build trust and effective relationships with peers/crossfunctional teams and provide leadership across the product engineering and business teams.

Skills Required:

• 3 years experience in conversation design for voice/chat.
• Some experience in designing for Generative AI powered experiences (prompt engineering/prompt chaining)
• Understand how data from API calls databases and other underlying technologies fit into experience design and collaborate with developers on solutions.
• Strong ability to translate product needs into usable conversation designs.
• Detailoriented unfazed by technical detail committed to flawless execution.
• Customercentric mindset with empathy for the user experience
• Ability to participate in technical discussions and help make technical tradeoffs.