Job Title:
Customer Care Agent for a Healthcare Company with English and Dutch
Job Description:
AMSpace Recruitment Agency is excited to announce an opportunity for a Customer Care Agent to join our client a scienceled global healthcare company. Our client is dedicated to improving the quality of life by helping people do more feel better and live longer.
If you have a passion for helping people and are fluent in both English and Dutch this could be the perfect role for you!
Your Typical Day:
As a customer care agent you will be the face of the company to the consumers. Your responsibilities will include:
- Addressing consumer complaints and providing helpful information.
- Engaging in conversations on social media.
- Utilizing active listening and conversational leadership skills to understand consumer issues accurately.
- Ensuring additional attention is given to sensitive contacts and cases.
- Developing expertise in the product portfolio and consumer expectations.
- Being proactive in sharing ideas and contributing to the overall improvement of service quality.
Requirements:
- Empathy and the ability to perceive detect and manage emotions.
- Fluency in English and Dutch both written and verbal.
- Strong phone and verbal communication skills along with active listening.
- Work experience in a customer experience center (advantageous).
- Proficient typing and computer skills (MS Office applications).
- Organized with decisionmaking and analytical skills.
- A team player with a great attitude.
- High school education.
What We Offer:
- Competitive salary.
- A bright modern and exciting workplace with excellent facilities.
- Medical plan fully covered by the company.
- Transportation allowance and life insurance.
- Various career development opportunities.
- Annual reward and recognition events.
- Holiday pay.
- Team events and companysponsored events.
Location:
BGR Sofia Advance Business Center Bulgaria
Language Requirements:
Fluency in English and Dutch (both written and verbal).
Time Type:
Fulltime
If you are a dedicated professional with a knack for customer care we encourage you to apply and join a team that aims to transform peoples lives.
Experience the power of a gamechanging career!