Dutch Customer Support In Sofia - Bulgaria

Job Title:

Customer Care Agent for a Healthcare Company with English and Dutch

Job Description:

AMSpace Recruitment Agency is excited to announce an opportunity for a Customer Care Agent to join our client a scienceled global healthcare company. Our client is dedicated to improving the quality of life by helping people do more feel better and live longer.

If you have a passion for helping people and are fluent in both English and Dutch this could be the perfect role for you!

Your Typical Day:

As a customer care agent you will be the face of the company to the consumers. Your responsibilities will include:

• Addressing consumer complaints and providing helpful information.
• Engaging in conversations on social media.
• Utilizing active listening and conversational leadership skills to understand consumer issues accurately.
• Ensuring additional attention is given to sensitive contacts and cases.
• Developing expertise in the product portfolio and consumer expectations.
• Being proactive in sharing ideas and contributing to the overall improvement of service quality.

Requirements:

• Empathy and the ability to perceive detect and manage emotions.
• Fluency in English and Dutch both written and verbal.
• Strong phone and verbal communication skills along with active listening.
• Work experience in a customer experience center (advantageous).
• Proficient typing and computer skills (MS Office applications).
• Organized with decisionmaking and analytical skills.
• A team player with a great attitude.
• High school education.

What We Offer:

• Competitive salary.
• A bright modern and exciting workplace with excellent facilities.
• Medical plan fully covered by the company.
• Transportation allowance and life insurance.
• Various career development opportunities.
• Annual reward and recognition events.
• Holiday pay.
• Team events and companysponsored events.

Location:

BGR Sofia Advance Business Center Bulgaria

Language Requirements:

Fluency in English and Dutch (both written and verbal).

Time Type:

Fulltime

If you are a dedicated professional with a knack for customer care we encourage you to apply and join a team that aims to transform peoples lives.

Experience the power of a gamechanging career!