Supply Chain Customer Service Senior Associate
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Job Description
• Analyze consumer sales and inventory analysis, and propose orders based on stock analysis.
• Request a proposed order approval by Customer in case of CMI.
• Update orders in the system based on order change request from customers.
• Capture order in the system (standard and promotion order not including samples/ donations).
• Check pricing.
• Optimize orders in terms of shipping combinations and create filler order for FTL delivery.
• Confirm order change in system for central delivery.
• Proactive out-of-stock communication in case of exceptions.
• Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status.
• Daily problem solving in order processing.
• Coordination between departments (in person, by phone, zoom meetings, email).
• Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
• Support relationship management with key stakeholders within BU supply chain.
Employment Type
Full Time
