Fraud Manager Digital Banking

Accountabilities and Key Roles:

• Develop and implement the Bank’s fraud risk management strategy of Prevent, Detect, and Respond to fraudulent activities in the digital banking environment.
• Facilitate and work hand in hand with all bank functions to complete the fraud risks assessment associated with digital banking projects / initiatives.
• Stay updated on the latest fraud detection technologies and industry trends.
• Collaborate with project teams to review and assess the fraud risks of digital banking product features and functionalities.
• Propose the preventive and detective controls to digital product owners to enhance workflows, mitigate fraud risk, while maintaining a good customer experience.
• Assist the Fraud Monitoring Unit Team and the IT Monitoring Team in the development and maintenance of comprehensive business rules governing Digital Banking transactions, including transaction limits, fraud detection parameters.
• Analyze potential fraud schemes, patterns and tactics to exploit vulnerabilities in the digital banking products and services.
• Provide recommendations for fraud prevention measures at various stages of product development.
• Lead investigations of fraud incidents and those related to digital products and prepare detailed investigation report depicting factual findings and recommend preventive/detective measures.
• Work closely with cross-functional teams, including product managers, developers, and cybersecurity experts, to integrate fraud prevention measures seamlessly into product design.
• Provide continuous awareness of new and emerging fraud schemes related to digital banking fraud schemes to ensure containment of these schemes before their occurrence.
• Ensure that all digital banking products are aligned with counter-fraud related regulations.
• Propose/amend business rules to detect unusual patterns or suspicious activities related to digital payments and transactions.
• Provide training and guidance to internal stakeholders and create educational materials to raise awareness among Bank’s employees regarding digital banking fraud risks and prevention strategies.
• Propose automation, when ever possible, to any preventive, detective, or corrective controls related to digital banking products
• Validate controls tests related to digital banking products and services.
• Review Policies, Manuals and Change Requests related to digital banking products and services and provide feedback related to fraud risks as well as any controls amendment or additions.

Job Requirements:

Education:

• Bachelor's degree in FinTech, Computer Science, Finance, or a related field.
• Certifications in fraud prevention and/or cybersecurity are preferred.

Experience:

• 8+ years of experience in Digital Banking.

Competencies:

• Strong analytical and investigative skills.
• In-depth knowledge of Digital Banking products & Services and its associated fraud risks and mitigation controls.
• Proficiency in MS Excel, Word and Power Point.
• Excellent report writing skills
• Discretion and integrity in handling sensitive information.
• Excellent communication skills, both written and verbal.